IT System Engineer - Teams/Voice/Meeting Rooms (f/m/d)

Job description

We are expanding our team and looking for an IT System Engineer in Directory & Messaging Services - Teams/Voice/Meeting Rooms.


The ideal candidate will be responsible for developing, building and implementing products that provide exceptional business value to our users. You will also manage stakeholder expectations and be responsible for capturing requirements and ensuring they are met within your IT product implementation. Working knowledge and experience in design, architecture, roadmap within your product area is an added advantage.

Responsibilities & Skills

  • Expertise of Microsoft Teams and at least one major M365 application (e.g. Exchange online, AzureAD, Security) with a proven track-record of designing complex, large 365 transformational programs, including hybrid configuration and Identity and Access management.
  • You will be working with users, stakeholders to understand their business and technical requirements to design Teams/365 solutions to improve our employee user experience.
  • You will be the Microsoft Teams Subject Matter Expert within the business and to the end users, responsible for delivering enterprise-sized Teams/Voice/Meeting Room solutions.
  • Designing complex Teams/365 solutions, leading work-streams on transformational programs and ensuring conformance to agreed design standards, methods and tools, including prototyping new tools and applications where appropriate.
  • Resolution ownership of technical challenges for Teams/Voice/Meeting Rooms projects and the technical escalation point for the implementation & operational teams.
  • Acting as a trusted advisor for our users, translating centralized Teams roadmap insight into end-user-specific impact avoidance and benefit realization.
  • A good working knowledge of the entire 365 stack, including their interactions and use cases.
  • Key competencies to include coaching, influencing stakeholders, presentation delivery and technical writing.
  • Experience of working on both Agile & Project-based delivery.
  • Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.
  • Conduct redesign activities that modify functionality and/or produce technical improvements to enhance software and security.
  • Monitor system execution and performance; track and report change requests and discrepancy reports; perform problem analysis and resolution; and provide technical assistance to the end-user.


Position Overview

  • Responsible for the delivery of project and products on Directory & Messaging Service - Microsoft Teams/Voice/Meeting Rooms, particularly using Agile methods in both physical & virtual teams.
  • Adhere to and help create enterprise principles and standards based on industry best practices.
  • Work on multiple projects utilizing agile to provide target-state solutions that best fit the business requirements and align to enterprise goals.
  • Effectively communicate designs and solutions in multiple forums and to various audiences including technology and business executives.
  • Collaborate with other engineering resources within the organization and enterprise.
  • Ability to interpret business requirements, create technical artifacts, and determine the most efficient/appropriate solution implementation.
  • Understand the business and customer & end user needs to introduce appropriate technical solutions.
  • Provide support for escalated issues on the end user systems.
  • Share knowledge and collaborate closely with other engineers in the team.

Requirements

  • Bachelor's Degree or equivalent required
  • Minimum 5 years of related experience
  • Microsoft certification is a must
  • Fluent in English
  • Strong knowledge and experience in Microsoft Teams, Voice solutions, Meeting Rooms is a must have!
  • Knowledge and experience in AudioCodes, VoIP Gateways, Interactive Voice Response systems, etc is needed)
  • PowerShell scripting skills is a must have!
  • Detail oriented, organized, self-motivated, and self-sufficient


What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Spanish office is at a great location in Madrid, with great infrastructure links. Additionally, we offer many benefits such as:


    ✈ 28 labour days of vacation (plus December 24th and 31st)

    ⌚ Flexibility first. Enter from 7 am to 10 am and organise yourself.

    🏠 Remote working flexibility (up to 60% remote).

    🏬 Offices in the city center of Madrid. Modern working spaces with table tennis, foosball, fresh fruit, beverages and company events.

    πŸ₯ Private medical healthcare insurance for all our employees.

    πŸ“– Continuous development through internal and external training opportunities.

    🎀 Participate in the technology community through our meetups and conferences.

    ✏ English, German and Spanish language courses.

    πŸ’² Discount in our zooplus shop for all our employees.

    🀝 Referral program. You will receive a bonus by helping us finding the best talent.

    🌍 We encourage diversity, meet our motivated and friendly teammates from over 50 nationalities.


Did we make you curious?

Then send us your application in English via our online application form.