Marketing support Specialist

Job description

Number 1 in Europe!

zooplus AG was founded in Munich in 1999 and today it is Europe's leading e-tailer for pet food and pet supplies. With an annual double-digit growth rate and a revenue about 1.111 million Euro in 2017, we have already successfully rolled out our business model in 29 European countries and we are expecting further sustainable growth in European e-commerce.

Our employees are the key to our success!

The zooplus team currently consists of 500 interdisciplinary specialists and managers from more than 40 countries who work at 11 international sites in the Sales & Marketing, IT, Operations and Administration departments. So we can remain successful against our competitors in the future too, we are looking for individuals who can develop our business and help create a positive corporate culture by not only demonstrating versatile professional and methodological expertise, but also by showing a passion for performance, analysis and a solution-based approach. This includes dealing with rapid changes, intensive networking and an in-depth understanding of technology, the digital market and the business model's value-added chain.

As a Marketing Support Specialist you will be the first point of contact for Sales and Marketing users seeking technical assistance over our Service Desk Ticketing System.

  • Performing troubleshooting guiding the user to the best solution.
  • Reporting bugs to IT.
  • Providing training to new users.
  • Creating and/or debugging HTML.
  • Passing on any feedback or suggestions by users to IT.
  • Performing  of other marketing tasks, related mainly to the site optimization.

Requirements

  • Strong written and communication skills.
  • Tech savvy – Ability and passion for learning new technologies and tools.
  • “Service Mentally”, some experience in internal first or second level support is a plus.
  • Ability to understand users’ needs
  • Basic HTML and CSS knowledge
  • Priorization skills – Ability to analyse support requests and prioritize them based on the impact.
  • Experience working in Agile Development methodology is a plus.
  • Able to work independently and in a very dynamic environment.
  • Strong analytical skills, needed on a daily basis.
  • Excellent verbal and written English language skills.