Regional Delivery Experience Manager South- West (f/m/d)

Job description

Number 1 in Europe!

zooplus AG is Europe’s leading online retailer of pet supplies. With over 8 million active customers in more than 30 European countries and more than two billion Euro revenue in 2021, zooplus is comfortably the market leader in the online segment. At zooplus, we believe e-commerce to be the sales model of today and for the future. E-commerce has become one of the fastest developing areas of business. Modern logistics centers, and the use of and personalization, mean that online sales can be handled with increasing efficiency.

Our employees are the key to our success!

The zooplus team currently consists of 775 interdisciplinary specialists and managers from more than 50 countries who work at 13 international sites in the Sales & Marketing, IT, Operations and Administration departments. So we can remain successful against our competitors in the future too, we are looking for individuals who can develop our business and help create a positive corporate culture by not only demonstrating versatile professional and methodological expertise, but also by showing a passion for performance, analysis and a solution-based approach. This includes dealing with rapid changes, intensive networking and an in-depth understanding of technology, the digital market and the business model's value-added chain.

As Regional Delivery Experience Manager for Cluster South- West, containing Spain, Portugal, Italy, The Netherlands and the UK, you will be part of an international role with high expectations from and exposure to senior management within Operations as well as the whole organization. As part of the Delivery Experience team, the mission of the Regional Delivery Experience Manager is to manage the Delivery Experience Managers and Last Mile Coordinators in the cluster and build the bridge between Operations and Sales and become the customer’s voice within the operations department.

Key responsibilities:

  • Represent the Head of Delivery Experience towards your team members
  • Lead strategic projects jointly with your team
  • Set the agenda and balance resource allocation for an array of projects within your team
  • Manage day-to-day employee administration (sick leave, travel approvals, etc.)
  • Train, develop, and motivate your team
  • Take the project and ideas of your team and yourself and drive their implementation
  • Raise concerns and escalate for your team to the Head of Delivery Experience
  • Develop team strategy and make sure that this is in line with the overall zooplus strategy
  • Participate in weekly leadership/strategy meetings and share insights and updates with your team
  • Be the driver for innovations: motivate and challenge your team to think out of the box and to identify new approaches


  • Graduate degree or equivalent in relevant discipline.
  • Plus 5 years of experience working in a highly customer oriented and challenging logistics-based business, with significant experience in logistics services. Experience in ecommerce would be a plus, as well experience working in international teams.
  • Solid people management skills.
  • Deep knowledge of the Last Mile market.
  • High analytical competence and advanced IT skills including MS Excel.
  • Problem-solving, self-driven and result-oriented way of working.
  • Excellent written and verbal communication skills in English and Spanish, either European languages ( Italian, Dutch,..) considered a plus.
  • Willingness to travel.

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Spanish office is at a great location in Madrid, with great infrastructure links. Additionally, we offer many competitive benefits such as:

28 labour days of vacation (plus December 24th and 31st)

Flexibility first. Enter from 7 am to 10 am and organise yourself.

🏠 Remote working flexibility (up to 60% remote).

🏬 Offices in the city center of Madrid. Modern working spaces with table tennis, foosball, fresh fruit, beverages and company events.

🏥 Private medical healthcare insurance for all our employees.

📖 Continuous development through internal and external training opportunities.

🎤 Participate in the technology community through our meetups and conferences.

✏ English language courses.

💲 Discount in our zooplus shop for all our employees.

🤝 Referral program. You will receive a bonus by helping us finding the best talent.

🌍 We encourage diversity, meet our motivated and friendly teammates from over 50 nationalities.

Did we make you curious?

Then send us your application in English via our online application form