Senior Quality & Technical Manager Food (f/m/d)

Job description

Number 1 in Europe!

zooplus AG is Europe’s leading online retailer of pet supplies. With over 6,8 million active customers in more than 30 European countries and 1,524 billion Euro revenue in 2019, zooplus is comfortably the market leader in the online segment. At zooplus, we believe e-commerce to be the sales model of today and for the future. E-commerce has become one of the fastest developing areas of business. Modern logistics centers, and the use of and personalization, mean that online sales can be handled with increasing efficiency.

Job Description:

We are looking for a “Senior Quality and Technical Manager Food (f/m/d)” who establishes, develops and deploys a quality management process across the procurement system and who understands and oversees all product and factory compliance topics encompassing regulatory standards, CSR expectations and supplier evaluation of our Private Label Non-Food products. In this role, you coordinate and manage third parties, particularly quality service providers and product laboratories, for on-going quality control and audits, and subsequent integration in existing processes.

In this role you will further be expected to:

  • Collaborate with the product development team to develop robust compliance based processes, encompassing product briefings, sample review, product testing, and artwork/packaging approval.
  • Inspect the final product to ensure it has been developed with compliance to legal standards and meets customer expectations.
  • Support the product development to ensure raw materials used by suppliers meet industry and regulatory standards, by setting requirements for raw material or intermediate products for suppliers and monitor their compliance.
  • Oversee all product development procedures to identify deviations from quality standards.
  • Test finished products for functionality, approving the right products or rejecting defectives.
  • Keep accurate documentation and systematic data management to ensure efficient retrieval.
  • Oversee customer complaint management to document product deficiencies and conduct statistical analysis to determine a course of action to fix them.
  • Drive, comply and manage quality certifications and licenses with regards to product quality, sustainability and packaging.
  • Submit detailed reports to appropriate executives.


  • BSc/BA in Business Administration, Manufacturing, Engineering, Applied Science or relevant field.
  • 5+ years of experience in either the QM/QC department of a retailer, a quality service provider/product lab or with a manufacturer in the FMCG industry.
  • In-depth understanding of quality control procedures and experience in the certification of quality control (ISO 9001 etc.) and licenses.
  • Proven experience of relevant regulatory standards in similar fields.
  • Results driven approach based on commercial and pragmatic decision making.
  • Team-oriented, collaborating with the product development and purchasing teams, and third party suppliers.
  • Persistence and the ability to facilitate change.
  • Skills in numerical and statistical analysis.
  • Interest in developing new projects based on “greenfield” frameworks.
  • Excellent command in spoken and written English with additional languages as a plus (particularly German, Mandarin, Cantonese).

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Spanish office is at a great location in Madrid, with great infrastructure links. Additionally, we offer many benefits such as:

    28 labour days of vacation (plus December 24th and 31st)

    Flexibility first. Enter from 7 am to 10 am and organise yourself.

    🏠 Remote working flexibility.

    🏬 Offices in the city center of Madrid. Modern working spaces with table tennis, foosball, fresh fruit, beverages and company events.

    🏥 Private medical healthcare insurance for all our employees.

    📖 Continuous development through internal and external training opportunities.

    🎤 Participate in the technology community through our meetups and conferences.

    ✏ English, German and Spanish language courses.

    💲 Discount in our zooplus shop for all our employees.

    🤝 Referral program. You will receive a bonus by helping us finding the best talent.

    🌍 We encourage diversity, meet our motivated and friendly teammates from over 50 nationalities.

    Did we make you curious?

    Then send us your application in English via our online application form.