Shop Operations Specialist (f/m/d)

Job description

Number 1 in Europe!

zooplus AG is Europe’s leading online retailer of pet supplies. With over 8 million active customers in more than 30 European countries and 1,842 billion Euro revenue in 2020, zooplus is comfortably the market leader in the online segment. At zooplus, we believe e-commerce to be the sales model of today and for the future. E-commerce has become one of the fastest developing areas of business. Modern logistics centers, and the use of and personalization, mean that online sales can be handled with increasing efficiency.

Our employees are the key to our success!

The zooplus team currently consists of 1000 interdisciplinary specialists and managers from more than 50 countries who work at 10 international sites in the Sales & Marketing, IT, Operations and Administration departments. So we can remain successful against our competitors in the future too, we are looking for individuals who can develop our business and help create a positive corporate culture by not only demonstrating versatile professional and methodological expertise, but also by showing a passion for performance, analysis and a solution-based approach. This includes dealing with rapid changes, intensive networking and an in-depth understanding of technology, the digital market and the business model's value-added chain.

As Shop Operations Specialist you will be part of the Sales and Marketing team and integrated in our Shop Operations area, and you will be in charge of maintaining the website via timely and correct creation of products, promotions and content updates and shelf/navigation optimization.

As a Shop Operations Specialist your tasks will include:

  • Create and check product promotions and optimize their visibility.
  • Edit and optimize promo pictures, description and variants.
  • Integrate new products and variants into promotions.
  • Set-up prices for promotions and check margins
  • Activate and deactivate promotions.
  • Check and analyze main KPIs for active and past promotions and act on it.
  • Set up Bonus Points campaigns, create coupons, brief banners and any other task linked to shop marketing campaigns.
  • Check BBD articles and push their sales.
  • Manage and optimize promo landing pages.
  • Manage and optimize rewards shop.
  • Brief and upload banners to optimize PG navigation and visibility on a local base (best in class grids, visuals with top sellers, …)
  • Create landing page + content pages & banner briefing (simple banners, eg. PG banners)


  • Education according to the tasks and area of work, open to consider any background.
  • (Desirable) some relevant experience in a similar digital marketing/e-Commerce environment.
  • Analytical skillset while intuitive eye for understanding customer potential needs.
  • Teamplayer and able to work in a fast-paced environment with capacity to adapt quickly to changes.
  • General marketing knowledge and understanding of different marketing campaigns components.
  • Very high attention to detail.
  • Comfortable while working with short deadlines on big number of tasks that have to be delivered with high detail and quality.
  • Very good command of MS Outlook, Excel.
  • Excellent verbal and written English language skills. Native Spanish level is a must.

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Spanish office is at a great location in Madrid, with great infrastructure links. Additionally, we offer many competitive benefits such as:

    28 labour days of vacation (plus December 24th and 31st)

    Flexibility first. Enter from 7 am to 10 am and organise yourself.

    🏠 Remote working flexibility.

    🏬 Offices in the city center of Madrid. Modern working spaces with table tennis, foosball, fresh fruit, beverages and company events.

    🏥 Private medical healthcare insurance for all our employees.

    📖 Continuous development through internal and external training opportunities.

    🎤 Participate in the technology community through our meetups and conferences.

    ✏ English, German and Spanish language courses.

    💲 Discount in our zooplus shop for all our employees.

    🤝 Referral program. You will receive a bonus by helping us finding the best talent.

    🌍 We encourage diversity, meet our motivated and friendly teammates from over 50 nationalities.

Did we make you curious?

Then send us your application in English via our online application form.